Terms of Service

1. Acceptance of these terms

Flyball Vision ("we", "us", "our") is a flyball timing and analysis service operated from the United Kingdom. By downloading, installing, accessing or using the Flyball Vision app, website or related services (collectively, the "Service"), you ("you", "your") agree to be bound by these Terms of Service (the "Terms") and our Privacy Policy.

If you do not agree to these Terms, do not use the Service. If you are using the Service on behalf of a flyball club, team or other organisation, you represent that you have authority to bind that organisation to these Terms.

2. Eligibility & accounts

You must be at least 13 years old to create an account (or the minimum age of digital consent in your country, whichever is higher). Users between 13 and 17 should have parental or guardian involvement.

Your account

• You must provide accurate, current information when creating your account.
• You are responsible for keeping your login credentials confidential.
• You are responsible for all activity that occurs under your account.
• You must notify us promptly of any unauthorised access or suspected security breach.

Club accounts

A club subscription grants access to multiple coaches and members within a single flyball club. The account administrator is responsible for managing roles, inviting members, and ensuring all users of the club account comply with these Terms.

3. Licence to use the app

Subject to your compliance with these Terms and payment of any applicable subscription fees, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the Flyball Vision app on devices you own or control, solely for your personal or club use of the Service.

You must not

• Copy, modify, adapt, translate or create derivative works of the app or Service.
• Reverse engineer, decompile or disassemble any part of the Service, except to the extent permitted by law.
• Rent, lease, sell, sublicense, distribute or otherwise transfer the app or your account.
• Remove or obscure any proprietary notices, trademarks or branding.
• Use the Service to build a competing product or for any commercial benchmarking purpose.
• Circumvent any technical limitations, rate limits, or access controls in the Service.

4. Recording, consent & safeguarding

Flyball Vision lets you record, upload and share video footage of dogs, handlers and other people at training, competitions and other events. You are solely responsible for ensuring you have the legal right and any necessary permissions to capture, upload, store and share this footage.

Your obligations

• Obtain consent from people who appear in your footage where required by law or by venue rules.
• Obtain parental or guardian consent before recording or uploading footage of anyone under 18.
• Comply with any safeguarding policies of the clubs, venues, leagues or governing bodies you operate under.
• Honour requests from individuals to remove footage in which they appear.
• Respect venue, competition and tournament filming policies at all times.

You agree to indemnify and hold us harmless from any claim arising out of your failure to obtain the consents and permissions required by this section.

5. Acceptable use

You agree not to use the Service to upload, store, transmit, or share content that:

• Is illegal, defamatory, harassing, threatening, hateful or discriminatory.
• Is sexually explicit, or that depicts or sexualises minors in any way.
• Depicts cruelty to, neglect of, or unlawful treatment of animals.
• Infringes another person's copyright, trademark, privacy or other rights.
• Contains malware, viruses, or any code designed to disrupt or compromise systems.
• Constitutes spam, unsolicited promotion, or unauthorised surveillance of individuals.
• Is uploaded for the purpose of training third-party machine learning models without our written permission.

We reserve the right (but have no obligation) to review, refuse, remove or restrict access to any content that we reasonably believe violates these Terms or applicable law, and to suspend or terminate accounts responsible for such content.

6. Your content & our content

Your content

You retain all ownership rights in the videos, timing data, annotations, comments and any other material you upload to the Service ("Your Content"). You grant us a limited, worldwide, non-exclusive, royalty-free licence to host, store, process, transmit and display Your Content (and to create technical derivatives such as transcoded video, thumbnails, pose-detection overlays and timing data) solely for the following operational purposes:

• Operating and providing the Service to you.
• Running our timing, pose detection and analysis features on your videos.
• Syncing your content across the devices and team members you authorise.
• Generating aggregated, anonymised statistics for global leaderboards (where this feature is enabled).

Who can access Your Content

Members of the Flyball Vision team do not view, watch or browse Your Content. Your videos and data are processed automatically by our systems to deliver the features above. Our team will only access Your Content where it is strictly necessary to:

• Provide technical support that you have requested (for example, to diagnose a problem with a specific video).
• Investigate a credible report that content violates these Terms or applicable law.
• Comply with a legal obligation, court order or lawful request from a regulator.

Where access is necessary, it is limited to the minimum staff and the minimum content required, and is logged.

We will not use Your Content for marketing

We will never use Your Content for promotional, marketing, advertising or public-facing material — including on our website, app store listings, social media, demo videos or sales decks — without your prior, specific, written permission. The licence above does not give us any right to do so.

This licence ends when you delete Your Content or close your account, except for copies retained for legal, backup or operational reasons for a reasonable period.

Our content

The Flyball Vision app, website, brand, logo, software, designs, models, documentation and all related intellectual property are owned by us or our licensors and are protected by copyright, trademark and other laws. Nothing in these Terms transfers any of those rights to you.

7. Subscriptions, billing & refunds

Access to paid features requires an active subscription. Subscriptions are sold directly through our website and processed by Stripe, our payment provider. We do not sell subscriptions through the Apple App Store or Google Play Store.

Pricing & renewals

• Current pricing is shown on the pricing page at the point of purchase.
• Subscriptions renew automatically at the end of each billing period using the payment method on file with Stripe, unless cancelled.
• You can cancel renewal at any time before the next billing date through your account settings.
• Cancellation takes effect at the end of the current paid period — you keep access until then.

Free trial

Where a free trial is offered, you must cancel before the trial ends to avoid being charged for the first paid period.

Refunds

Subscriptions are non-refundable except where required by law.

Price changes

We may change subscription prices from time to time. Any change will only take effect at your next renewal, and we will give you reasonable notice by email or in-app message before it does. If you do not accept the new price, you can cancel before renewal.

8. Availability, updates & changes

We work hard to keep the Service available and reliable, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, third-party outages, network issues, or events beyond our control.

• We may release updates, patches, new features and bug fixes at our discretion.
• We may add, modify, restrict or remove features from time to time.
• If we materially reduce a paid feature, we will give you reasonable notice and, where appropriate, a pro-rated refund of any unused portion of your subscription.

9. Data retention after cancellation

If your subscription lapses or you cancel:

• Your videos and analysis data are retained in our cloud storage for 12 months from the lapse date, in case you re-subscribe.
• After 12 months we may permanently delete Your Content without further notice.
• You can request immediate deletion of your account and content at any time by contacting us.

See our Privacy Policy for full details of how we handle your data.

10. Third-party services

The Service relies on third-party providers including, but not limited to, cloud hosting, payment processing (Stripe), authentication providers and analytics tools. Your use of those features is also subject to the relevant third party's terms and privacy policies. We are not responsible for the acts or omissions of these third parties.

11. App Store & Play Store terms

If you downloaded the app from the Apple App Store or Google Play Store, you acknowledge that these Terms are between you and us (not Apple or Google), and that those platforms are not responsible for the app or any claims relating to it. The applicable App Store or Play Store terms also apply to your installation and use of the app, and prevail to the extent of any inconsistency relating to your platform's licensed application rules.

12. Warranties & disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

Without limiting the above, we do not warrant that the Service will be uninterrupted, error-free, free from harmful components, or that timing measurements, pose detection results, or analysis outputs will be accurate, complete or suitable for any particular purpose (including for official competition results).

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by law, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

13. Limitation of liability

To the maximum extent permitted by law:

• We will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data, goodwill or business opportunity, arising out of or related to your use of the Service.
• Our total aggregate liability to you for all claims arising out of or relating to the Service or these Terms is limited to the greater of (a) the total amount you paid to us for the Service in the 12 months immediately preceding the event giving rise to the claim, or (b) £100.

14. Indemnity

You agree to indemnify, defend and hold us, our affiliates, and our officers, directors, employees and agents harmless from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your use of the Service.
• Your violation of these Terms.
• Your violation of any third-party right, including any consent, privacy or intellectual property right.
• Any content you upload, share, or transmit through the Service.

15. Suspension & termination

You may stop using the Service at any time and may close your account through your account settings or by contacting us.

We may suspend or terminate your access to the Service, in whole or in part, immediately and without notice if we reasonably believe that:

• You have breached these Terms or applicable law.
• Your continued use poses a security, legal or reputational risk to us or other users.
• You have failed to pay subscription fees when due.

On termination, your right to use the Service ends immediately. Sections of these Terms that by their nature should survive termination (including sections on content licences, disclaimers, liability, indemnity and governing law) will continue to apply.

16. Changes to these Terms

We may update these Terms from time to time, for example to reflect new features, changes in law, or to clarify how the Service works. When we make material changes we will:

• Update the "Last updated" date at the top of this page.
• Notify you by email or via an in-app notice before the change takes effect.

If you continue to use the Service after the updated Terms come into effect, you accept the updated Terms. If you do not accept them, you should stop using the Service and close your account.

17. Governing law & jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter are governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, except that if you are a consumer resident in another part of the United Kingdom or the European Economic Area, you may also bring proceedings in the courts of your country of residence.

18. General

• Entire agreement. These Terms and the Privacy Policy constitute the entire agreement between you and us regarding the Service.
• Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• No waiver. Our failure to enforce any right or provision will not be considered a waiver of that right or provision.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition or sale of assets.
• No agency. Nothing in these Terms creates a partnership, agency, joint venture or employment relationship between you and us.